At SwiftShopper.pk, we strive to ensure customer satisfaction by offering a transparent and hassle-free returns and exchange policy. Please read our policy carefully to understand your rights and responsibilities.

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1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

• The product must be unused, in its original packaging, and in resalable condition.
• A request for return or exchange must be made within 7 days of receiving the product.
• Products with manufacturing defects or damaged during delivery are eligible for free replacement or refund.

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2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Perishable goods (e.g., food, flowers, etc.).
• Personal hygiene items (e.g., undergarments, skincare, etc.).
• Customized or personalized products.
• Items marked as "final sale" or "non-returnable" at the time of purchase.

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3. Process for Returns

To initiate a return, follow these steps:

1. Contact Us: Email us at info@swiftshopper.pk or call [03289168300] with your order details and reason for return.
2. Approval: Once your return request is approved, you will receive instructions on how to send the product back.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refund Processing: Once we receive and inspect the product, a refund will be processed to your original payment method within 7-10 business days.

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4. Process for Exchanges

If you'd like to exchange a product:

1. Contact Us: Reach out to us with your order details and the product you wish to exchange.
2. Approval: Once approved, send the product back in its original condition.
3. Exchange Shipping: Shipping costs for exchanges are the customer's responsibility unless the exchange is due to a defect or error on our part.
4. Replacement: Upon receiving the returned product, we will ship the replacement item.

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5. Damaged or Defective Items

If you receive a damaged or defective product:

• Notify us immediately by emailing info@swiftshopper.pk or calling [03289168300].
• Provide photos or videos of the damaged item and its packaging for verification.
• We will arrange for a free replacement or full refund, as per your preference.

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6. Contact Us

For any questions or assistance with returns and exchanges, please contact us:

• Email: info@swiftshopper.pk
• Phone: [03289168300]
• Address: [islamabad i 10]

Thank you for shopping with SwiftShopper.pk! We value your trust and aim to make your shopping experience delightful and worry-free.